We Do Telemedicine

If you have concerns about your pet's health or feel they are sick there is help! We can diagnose, treat and/or prescribe medications from our video chat or message service. Our mission at Big Bay Animal Hospital is to understand your pet needs and provide accurate guidance and advice.

If medication is required then a prescription(s) will be available through our well-stocked pharmacy in our state-of-the-art hospital. We may also recommend a more comprehensive examination and treatment in the hospital for complex cases during our "new" appointment times. Your on-line consult fee will offset our in-hospital consultation fees if an exam is necessary or medication is prescribed by our doctor.

Book a Consultation

Book a one-on-one session via video or message with a Veterinarian to handle your needs

Message a Veterinarian

Message Communication

Have an in-depth conversation with a Veterinarian via the messaging system within our platform. We will answer within 12-24 hours during the hours of 9 am-8 pm weekdays or sooner if possible.
A video consult may be arranged by utilizing this service outside of video chat appointment times
Submit questions within the message consultation. Attach supporting videos, pictures, or documents for our vet to review.
A consultation summary may be provided upon completion. You can access your past consultation summaries at any time. Your on-line consult fee will offset our in-hospital consultation fees if an exam is necessary or medication is prescribed by our doctor.
Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.

Get Started

Video Call with a Veterinarian

Video Communication

A 15-minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed! A complimentary follow-up communication will be offered with each video consult (expires after 10 days).
Submit questions within the message consultation. Attach supporting videos, pictures, or documents for our vet to review.
Consultation summary provided upon completion. You can access your past consultation summaries at any time. Your on-line consult fee will offset our in-hospital consultation fees if an exam is necessary or medication is prescribed by our doctor.
Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

Get Started

About Big Bay Animal Hospital

Established in 2000, Big Bay Animal Hospital has been proudly serving the people of the Barrie, Ontario area and providing their beloved pets with the very best in Veterinary medical care for two decades. Our dedicated, compassionate and highly skilled staff remains focused on offering superior care and exceptional service to both our patients and our valued clients, all delivered within a clean, friendly and comfortable environment in south Barrie. Drs. Jeffrey Kup and Tania Burrows have many years of combined experience providing medical, surgical and dental care to small animals and exotic pets.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner...no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video or message) and select an available time slot. Messages can be submitted anytime! Our vets typically respond within 12-24hours ( or possibly sooner).

Communicate with our Vet!

Our unique communication system provides a high-quality video chat within the browser on your phone or desktop, no app install required! If you don`t have a camera, our experts can call you on the phone!